HUB International

A New Way of Business at HUB

Timeframe: 2014 - 2015

Industry: Insurance

Business Challenge:

  • Encouraging autonomous Business Units to adopt a new customer-facing methodology
  • Implementing a new on-boarding strategy for associates

Project Summary:

  • LIFT conducted numerous client leader interviews and training curriculum pilots.  We created course guides for regional executives to adapt/deliver.
  •  LIFT designed a program for new HUB associates that included on the job training, coaching, mentoring, and classroom learning elements.


  • Regional leaders implemented the training effectively.
  • LIFT provided a turn-key product to our client.